FREQUENTLY ASKED QUESTIONS
Common questions about buying quality second-hand, mis-measured and cancelled windows and doors from us.
STOCK & QUALITY
Are your windows and doors new?
Most of our stock is brand new and unused.
Items typically come from cancelled orders or mis-measured projects and have never been installed.
Where a product is second-hand, it will be clearly stated in the listing.
All units we sell are fully functional and checked before resale.
Why are prices lower than retail?
Our units are already manufactured and sourced directly from fitting companies.
Because they are quality second-hand items, mis-measured units or cancelled orders, we can offer them at significantly reduced prices compared to ordering new from a manufacturer.
You’re buying quality products — just without the retail markup.
Does stock change often?
Yes. Our stock updates regularly and popular sizes move quickly.
If you see something suitable, we recommend enquiring promptly to avoid missing out.
RESERVING & PAYMENT
How do I reserve an item?
Contact us with the product name, link or a screenshot so we can quickly identify the item.
We’ll confirm availability and arrange collection or delivery details. Once confirmed, the item can be reserved for you.
Do you hold items?
Due to high demand, items are only held once collection or delivery arrangements have been agreed.
We recommend getting in touch promptly, as popular sizes can sell quickly.
When do I pay?
Payment is confirmed once availability and collection or delivery details have been agreed.
We will confirm everything clearly before any payment is taken — no surprises.
DELIVERY & COLLECTION
DO YOU DELIVER?
Yes, local delivery is available depending on distance from Sussex.
CAN I COLLECT?
Yes, collection is by appointment only. Always confirm availability before travelling.
STILL HAVE A QUESTION?
We’re happy to help.